Shipping Policy

Shipping Policy

ORSELIA currently ships to customers in the United States and Canada.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, high-volume periods, or in the event of product verification and stock updates.

Shipping Time

• United States: typically 4–10 business days after processing
• Canada: typically 5–12 business days after processing

Fulfillment

Orders are fulfilled through our logistics and fulfillment partner, including CJ Dropshipping, using U.S.-based dispatch when available for the selected product and destination.

Tracking

Once your order has shipped, you will receive tracking information by email when available.

Shipping Delays

Delivery estimates are not guaranteed and may be affected by carrier issues, weather, customs delays for Canada, address issues, or operational disruptions.

Incorrect Address

Please ensure your shipping address is correct before placing your order. ORSELIA is not responsible for delays or losses caused by incorrect address details submitted at checkout.

Support

For shipping questions, contact support@orselia.com.