FAQ

Frequently asked questions

Find quick answers about shipping, delivery, returns, order support, and store policies for ORSELIA.

How can I contact customer support?

You can contact us through our Contact page or email our support team at support@orselia.com. We usually respond within 24 hours.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely.

How can I track my order?

After your order ships, we send you a tracking link by email.

Do you offer returns or exchanges?

Yes. We offer a 14-day return or exchange policy if the item is unused and in its original condition. To start a return, please contact our support team with your order number.

How long does shipping take?

Orders shipping to the United States usually arrive within 4–10 business days after processing.