Returns Policy

<h2>Returns Policy</h2>
<p>We accept eligible returns within 14 days of delivery.</p>

<h3>Return Conditions</h3>
<ul>
  <li>Items must be unused, unworn, and unwashed</li>
  <li>Items must be returned in their original condition</li>
  <li>Items must be returned in original packaging where possible</li>
</ul>

<h3>Non-Returnable Items</h3>
<p>For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. If an item is final sale or non-returnable, this will be stated on the product page or at checkout.</p>

<h3>Damaged or Incorrect Items</h3>
<p>If your order arrives damaged, defective, or incorrect, contact support@orselia.com within 7 days of delivery and include your order number plus clear photos.</p>

<h3>Return Approval</h3>
<p>Do not send items back without contacting us first. Returns must be approved by our support team before being shipped back.</p>

<h3>Refunds</h3>
<p>Once your approved return is received and inspected, we will notify you regarding your refund status. If approved, the refund will be issued to your original payment method.</p>

<h3>Return Shipping</h3>
<p>Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.</p>

<h3>Contact</h3>
<p>For return requests, contact support@orselia.com.</p>